We are the industry association for Corporate Trustees
Each CTA member:
- is registered as a financial services provider pursuant to the Financial Service Providers (Registration and Dispute Resolution) Act 2008
- maintains its own complaints process
- is a member of an independent dispute resolution scheme: Financial Services Complaints Ltd fscl.org.nz.
The services of FSCL are free to consumers.
Any complaint in respect of a CTA member should be sent to the member’s own complaints process (contact details on the members page). If the complaint is not satisfactorily resolved, the complaint may then be referred to FSCL.